Privacy Policy – Sri Swarna Gomatha
Sri Swarna Gomatha (“we,” “our,” or “the Company”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile application (“App”) and related services.
1. Information We Collect
We may collect the following types of personal information:
1.1 Account Information
When you create an account, we collect details such as your name, email address, phone number, gender, date of birth, address, zip code, and password. You may also provide this information through third-party sign-in services like Facebook and Google, and we collect whatever information is made available through those services.
1.2 Usage Data
We collect information about how long you use our services and which features you access.
1.3 Service Applications
When applying for or accessing services, we may collect additional information such as fax number, mailing address, and other contact details necessary to deliver a personalized experience.
2. Notice
We will notify you whenever personal information is required—for example, during registration or when accessing certain features of the App or its connected services.
3. Consent and Information Sharing
By using our services, you consent to our collection and sharing of your information with:
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Internal stakeholders (employees, partners, etc.)
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Customers and service providers within our network
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Law enforcement or legal entities when required
We treat all shared information with the highest level of confidentiality and security.
4. Access and Control
4.1 User Access
You can access, review, and update your personal information at any time through the login section of the App. You may also manage your preferences for newsletters and marketing communication.
4.2 Service Providers’ Obligations
Service providers are required to upload relevant documents (e.g., ID proof, contact information, terms of service). These documents will be visible and downloadable by customers for reference.
5. Security
5.1 Data Protection
We implement industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. Access to your data is password-protected, and we encourage you to keep your login credentials confidential.
5.2 Payments & Transactions
We do not guarantee the complete security of transactions made through online payment gateway service providers (OPGSPs). Users must agree to the terms of these OPGSPs independently. Any issues related to payment security or refunds should be resolved directly with the OPGSP.
6. Children’s Privacy
We do not knowingly collect information from children without parental consent. If you become aware that your child has submitted personal information, please contact us. Upon verification, we will take immediate steps to delete such data and deactivate the related account.
7. Cookies and Tracking
We use cookies to:
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Remember user preferences
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Collect usage data
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Improve services
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Deliver targeted ads through third-party services like Google and Facebook
You can adjust your device settings to manage or disable cookies, but doing so may limit some features of the App.
8. Use of Information
8.1 Communication and Personalization
We use your contact details to:
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Connect you with the right users and services
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Share updates, offers, and personalized recommendations
8.2 Legal Compliance
We may disclose your personal information:
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To comply with legal obligations or court orders
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To protect our rights or users’ safety
9. Information Disclosure
9.1 Third Parties
We do not sell or rent your information. However, we may share it with:
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Trusted service partners who help us improve your experience
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Legal authorities when required
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Successors in the event of a business acquisition
9.2 OPGSPs
We may share limited information with payment gateway providers to:
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Detect and prevent fraud or unauthorized activity
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Resolve transaction disputes
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Facilitate secure payment processing
9.3 Business Partners
We may also share information with partners and financial institutions to assist with legal compliance, billing, advertising, affiliate programs, and rewards.
10. Confidentiality
Access to your data is restricted to authorized personnel only. We maintain physical, electronic, and procedural safeguards in compliance with Indian IT laws. While we strive to protect your data, no method of transmission or storage is 100% secure.
11. Your Consent
By using the App, you agree to the terms of this Privacy Policy and allow us to process your personal data as described.
12. Grievance Redressal
For any concerns or grievances related to this Privacy Policy, please contact our Grievance Officer at:
Email: customersupport@sriswarnagomatha.com
13. Contact Information
We welcome feedback on this Privacy Policy. If you believe your privacy has been violated, please contact us using the details provided within the App. We will take all reasonable steps to address your concerns.
By continuing to use the Sri Swarna Gomatha App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.